IHI’s Improvement Coaching Programme



The IHI Improvement Coaching training is our 6 month professional development programme. QI Coaches at ELFT have ring-fenced time in their job plans to support QI work in their Directorates

The training course lasts approximately 6 months, in this time all participants meet for three workshops over a total of 7 days. In between these participants will also join regular webinars and learning sessions for individualised coaching, feedback and support.

ELFT have run four Cohorts of this training, Cohort 1 in 2015/16, Cohort 2 in 2016, Cohort 3 2017, Cohort 4 in 2018 and Cohort 5 will commence in June 2019.

We train a new cohort of QI coaches every year, if you’re interested in becoming one please speak to your local Clinical or Service Director.


What is a QI Coach? 


  • Coaching QI teams within directorates, meeting with the team regularly
  • Deeper knowledge of improvement methods and tools
  • Support the development of directorate structures and processes for QI


  • Help engage people and teams in QI
  • Support project teams to develop ideas and strategy, using QI tools, and advise on how to complete project documentation
  • Support project teams in using QI methodology, including PDSA cycles and data over time
  • Provide monthly update on team progress to sponsor
  • Teach and explain use of QI tools and methods
  • Attend supervision with QI lead locally, and Trust-wide support sessions


Qualities, Values and Skills of a QI Coach

  • Dealing with Ambiguity – can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Comfort working with all types of health care workers – can deal comfortably with managers, doctors, nurses, and administrators; can present to senior managers without undue tension and nervousness; understands how the various professionals think and work; can determine the best way to get things done with them by selecting the most appropriate language and responding to their needs; can craft approaches likely to be seen as appropriate and positive
  • Innovation Management – is good at bringing the creative ideas of others to market; has good judgement about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
  • Integrity and Trust – is widely trusted; is seen as a direct, objective individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Intellectual Horsepower – is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, yet practical and agile.
  • Motivating Others – creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
  • Learning on the Fly – learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of an issue.
  • Presentation Skills – is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot controversial topics; commands attention and can manage group process during the presentation; can change approaches tactics midstream when something isn’t working.
  • Process management – is good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes; gets more out of fewer resources.
  • Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  • Drive For Results – can be counted on to meet goals successfully; is constantly and consistently one of the top performers; very results oriented; steadfastly pushes self and others for maintain focus on results.
  • Technical Learning – picks up on new subject matter quickly; is good at learning new industry company, product, or technical knowledge; does well in technical courses and seminars.

How to apply

  1. Check that you can make all the dates of training and block these off in your diary now:
    • Workshop 1: 11th June 2019 & 12 June 2019
    • Workshop 2: 17 September 2019, 18 September 2019 & 19 September 2019
    • Workshop 3: 11 November 2019 & 12 November 2019
  2. Have a conversation now with your line manager about how you might be able to coach 2-3 teams in your service or directorate as part of your day to day job.  It is really important that this is thought through and pre-agreed before you start your coaching role.
  3. Start linking in with existing QI coaches and QI sponsors in your directorate.  Start attending your local QI forum (if you don’t already do so).
  4. Once you have done the above and are sure that it will be possible for you to coach 2-3 teams as part of your existing role, please register here>>

Upcoming training

IHI’s Improvement Coaching Programme – Cohort 5
11 Jun - 12 Nov 2019
Fully booked

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