Fenno Outen

QI Coach - Newham

Hi, I’m Fenno. I manage the Occupational Therapy services for working-age adults in mental health for Newham and Tower Hamlets. I’m also the Newham directorate clinical IT champion. I’m interested to get to know as many Qi project teams as possible and support where I can. I’m generally in Newham on Tuesdays, Thursdays and alternate Mondays, but happy to negotiate a regular meeting schedule with each project I’m supporting

A QI Coach role involves:

Coaching QI teams within directorates, meeting with the team regularly
Deeper knowledge of improvement methods and tools

Their responsibilities are:

Help engage people and teams in QI
Support project teams to develop ideas and strategy, using QI tools, and advise on how to complete project documentation
Support project teams in using QI methodology, including PDSA cycles and data over time
Provide monthly update on team progress to sponsor
Teach and explain use of QI tools and methods
Attend supervision with QI lead