News & Updates
Project story: Improving satisfaction of staff and stakeholders in forensic receptions
3 August 2018
Reception staff at John Howard Centre, a specialist forensic psychiatric services provider in East London, have been working on improving satisfaction levels for service users, visitors and staff. Below is an overview of their journey so far. Words by project lead Mohammad Ramjany. Our Quality Improvement project has been working towards increasing staff satisfaction, which… Read More
Luton Wellbeing Service: achieving enjoyment at work through engagement and communication
15 March 2018
In this blog, the Enjoying Work QI team at Luton Wellbeing Service share their journey towards increasing the percentage of staff having a good day at work from 55% to 75% in four months. Words by Kelly Gale (Improvement Advisor) and Sharon Gugerly (Project Lead). Luton Wellbeing Service was one of services at East London NHS Foundation Trust… Read More
Pursuing enjoyment at work within the ELFT Quality Improvement team
15 March 2018
In this blog, Deeksha Mehta, QI Principle Information Analyst and Project Lead, shares her experience with the Enjoying Work project. We began thinking about improving our enjoyment at work when we kicked of a whole team project in June 2017. Initially we undertook an appreciative inquiry and began to gather some baseline data about whether… Read More
QI Project Story: City and Hackney Home Treatment Team
14 March 2018
In this video, Florence Agyemang reflects on her team’s journey in the process of reducing the rate of undocumented medication doses in the City & Hackney Home Treatment Team. Florence Agyemang, a Clinical Lead in the City and Hackney Home Treatment Team, is taking part in Wave 7 of the Improvement Leaders’ Programme, which is… Read More
QI Project Story: Bridging the Bedford Gap
7 March 2018
Read about how the team overcame challenges and are celebrating achievements in this blog by Felicity Stocker, Satwinder Kaur, James Patrick, Kamila Naseova, Kay Sookun and Evri Anagnostara. The Bridging the Bedford Gap project aims to raise awareness of the Bedfordshire (and Luton) Recovery College (RC), and improving access to it. It aims to encourage diversity, promoting People Participation… Read More
Becoming an improvement leader: Wave 7 project stories
20 February 2018
Discover how people have evolved through their QI training journey and practical learning. Those taking part in the Improvement Leaders’ Programme spend eight months immersed in practical Quality Improvement learning. The course covers the basics of QI, useful tools, measurement and data analysis, driver diagrams, PDSA, reliability, implementing and spreading results, and learning from other… Read More
My journey in preparation to engage with a QI Project
1 February 2018
Thana Narashiman, QI Communications Assistant, interviewed; Expert by Experience client Sonia on 17 July 2017, about her personal journey which she has gratefully shared. This is my personal story…. I was going through a difficult time in my personal and professional life. I felt there was a breakdown in communications. I was worn and weary… Read More
Life QI: the central hub for Quality Improvement projects
25 January 2018
The platform links projects from across the trust and is a powerful learning tool. Words by Forid Alom, Quality Improvement Data Manager. East London NHS Foundation Trust (ELFT) has been using the Life QI platform since June 2015 to manage our Quality Improvement (QI) portfolio. Projects are proposed, approved and worked on through the platform…. Read More
Reducing Time Taken to Complete Neuropsychological Assessments in Memory Assessment Services in Luton and Bedfordshire
10 January 2018
Memory Assessment Services in Luton and Bedfordshire have been working hard to reduce time taken to complete neuropsychological assessment. Read more about their journey and achievement below. The Psychology members of four multidisciplinary Memory Assessment Service (MAS) Clinics across Luton and Bedfordshire, collaborated on a cross-clinic project to reduce the time taken to complete a neuropsychological… Read More
Reducing Handcuff Usage in Medium Secure Services
8 August 2017
In April 2016, staff from several wards in the Forensic service came together to focus on reducing handcuff usage by 50% by December 2016. The use of handcuffing was normal safety protocol, mainly used for when transporting patients to and from the secure unit such as to appointments or to court. However, staff felt uncomfortable… Read More
Lifestyle Improvement on Woodberry Ward…
7 July 2017
Staff and service users on Woodberry ward, in the forensics directorate at ELFT are working on a quality improvement project to promote a healthier lifestyle for service users. A healthier lifestyle combines physical activity, mental and social well-being. Click on the picture below to read what has been happening so far…
Improving interventions for parents of children and young people with Autism Spectrum Disorders (ASD) in CAMHS
30 June 2017
Laura Roughan, Psychologist, in our City and Hackney Child & Adolescent Mental Health Service, writes about her team’s QI project aimed at Improving interventions for parents of children and young people with Autism Spectrum Disorders (ASD) in CAMHS Background In 2015, City and Hackney Child and Adolescent Mental Health Service (CAMHS) devised a pathway model for… Read More
Improving BME service user experience
26 May 2017
A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More
Improving patient experience of the continence service
4 May 2017
Amee Smart, Administrator at the Enebiri clinic and QI project team member for”Improving the experience of the continence service” spoke to Bernadette about her experiences of QI and the QI project story How did you get involved in quality improvement? Our manager first brought QI to our attention when we were discussing issues within… Read More
My Quality Improvement Journey…
7 April 2017
Bernadette Tilley, QI Communications and Events management Lead, interviewed Holly Smith; ex service user and QI project team member for Gold Standard Environments, about her QI experiences and journey so far… I was on Gardner ward as a service user just over a year ago. When I was on the ward I was struck… Read More
Spotlight on the Bridge Club
24 January 2017
QI Lead, Naomi Nowlan chatted to Kemarr Salmon, Bridge Club project team member and Forensic Directorate employee of the month December 2016. The Bridge Club was nominated as team of the year at the 2016 EFT Staff Awards What is your day to day role? Working as an OT assistant at the John Howard Centre –… Read More
Supporting Service Users with Dementia – East London Memory Services Clinic QI Project
19 December 2016
By Marco Aurelio, QI Lead With a growing elderly population, the Alzheimer’s society now estimates that around 850,000 people in the UK are now living with a diagnosis of dementia. Within East London, the work of the Dementia Memory Services clinics in Tower Hamlets, City & Hackney and Newham are vital in helping support the… Read More
QI is Power to Staff!
30 November 2016
My name is Olusola, I work in Specialist Services at East London NHS Foundation Trust. This is my QI story… I have been through many organisational changes in my work career which has spanned over 26 years, so, I can safely say I have “been there, done that, and got the t-shirt”. I love looking… Read More
PDSA of the month!
19 October 2016
PDSA of the month: Using post-its notes to support service users to participate more in community meeting discussions on Gardner Ward By Linnea Landin, Social Therapist, Gardner Ward The Gold Standards project team on Gardner Ward in City and Hackney is working to improve service users’ experience of the environment. Our project team, which includes… Read More
2016 QI Conference Poster Presentations
22 March 2016
Please find all posters presented at our 2016 Annual QI Conference below. We held a competition before the event for people to vote on their favourite poster, the winner was announced at the conference on 22nd March as Reducing the length of time it takes to complete the disciplinary process. Please learn more about all… Read More