News & Updates

What is it like being a QI Coach?

18 June 2019

Charles Kennedy-Scott and Sharon Gugerly are both coaches currently supporting our Quality Improvement Programme. Here’s their views on what are the main duties of  a QI coach and how they have been using QI skills to help teams achieve their aims. I am a Quality and Performance Improvement Facilitator – I’m currently working on a… Read More

QI Essentials: Thinking of holding a meeting for QI? Read this first…

13 June 2019

Sometimes a 15-minutes huddle is more efficient than a 1-hour meeting… Have a read of Amar’s latest QI Essentials blog for tips on how to run effective Quality Improvement meetings.     For most of us, when we think about how to bring people together to work on something, our first thought is often to… Read More

Highlights from our Quality Conference

21 May 2019

On Tuesday 14th May we were delighted to welcome over 400 people, including staff, service users, carers, governors and external guests to the 5th ELFT Quality Conference. This year’s event was special because it was co-designed with service users and carers, who helped shape the overall theme of the event as well as the content… Read More

QI Essentials: The daily practice of improvement

26 April 2019

What does it take to make quality improvement a part of our every day habits and behaviours? Have a read of Amar’s latest QI Essentials blog…     In “Outliers – the story of success”, Malcolm Gladwell challenges the notion that success is based on innate skill, hard work or focused ambition. Or that we… Read More

Tower Hamlets and Corporate services: a Triple Aim update

24 April 2019

Triple Aim work is picking up pace in several directorates across East London NHS Foundation Trust. Here are the latest updates from Tower Hamlets and Corporate services.   Tower Hamlets Tower Hamlets as a directorate have chosen to use the Triple Aim framework to improve the quality of life of those who are homeless. With… Read More

National Award Nomination for Inspirational Rachel Luby, from John Howard centre

24 April 2019

An inspirational clinical lead has been shortlisted for a national award in recognition of her tireless work for improved sexual health and expression within mental health services. Rachel Luby has been nominated for a Mental Health Nursing Award as part of RCNi Nursing Awards 2019. She has led a Quality Improvement project at the Trust’s… Read More

Triple Aim work in Newham

24 April 2019

The team in Newham have been busy getting underway with their Triple Aim work looking at improving the lives of those who live in Newham. Here are some thoughts from Ed Lander, Newham Crisis Pathway Project Lead .    Where are we focusing our efforts? Newham’s Triple Aim work is focusing upon a population who… Read More

Three Part Data Review: Learning and Disabilities service in Bedfordshire & Luton

23 April 2019

One of the key steps in using the triple aim approach to improving quality of life for those we serve is a good understanding of assets and needs within the specific population you are working with. The three part data review is the simple, systematic way to start learning about assets and needs. This involves the following… Read More

Over 18 safety huddles a week and we’re just getting started

11 April 2019

Luton and Bedfordshire adult mental health wards were the last to trial the Trust’s violence reduction change bundle, spread from Tower Hamlets ward-by-ward across the Trust. Their aim was to reduce physical violence on inpatient wards by 30% by September 2018. Between July and September 2018, progress was rapid. Wards started holding regular safety huddles… Read More

Initiative to Increase Engagement with BAME Population

26 March 2019

Colleagues at Luton’s Memory Assessment Service are working to improve the engagement and experience of people from BAME communities. Engagement with the South Asian community, the second largest ethnic group in the area after the white British population, is now possible through the creation and distribution of multilingual leaflets to local GPs and wellbeing groups…. Read More

Improving the quality of services in North Hackney CMHT

21 March 2019

The City and Hackney North team joined the priority formally in July-August 2018, having started to look at sources of dissatisfaction for staff and service users around care provision. As with the first pilot teams, initial change ideas revolved around staff related issues/environment, in particular respecting noise levels and structures that would facilitate or hinder… Read More

Reshaping relationships: the Isle of Dogs Community Mental Health Service story

21 March 2019

In January 2017, the team started to look at service level changes and experience of service users and staff. The reasoning behind it was that people were dissatisfied with the service, staff morale was low, turnover in the team was high, as was the number of complaints. Those issues needed to be addressed as a… Read More

Reshaping services in Newham: the South Community Recovery team

21 March 2019

Here’s an overview of the Reshaping Community Services work being carried out in Newham, in the South Community Recovery team, one of the first pilot teams in this Quality Improvement priority area. As part of their project, the team were aiming to improve the satisfaction with care provided by staff and received by service users…. Read More

Discharge counselling: improving patient support by the Newham Pharmacy team

20 March 2019

Service users were being discharged by the Newham Centre for Mental Health without receiving discharged counselling from the pharmacy team. A project was then launched to tackle this issue, with an aim of increasing discharge counselling rate from 0% to 50%. Find out how the team managed to achieve this aim and what they are… Read More

Reshaping Community Services with service users in East London

19 March 2019

If a mental health community team could have an open hand at improving care delivery, what would their service users focus on? Discover how teams from directorates at East London Foundation Trust worked together with service users to reshape services in this blog by Senior Improvement Advisor Francisco Frasquilho. The Early Days In late 2016,… Read More

QI Essentials: What does a Chief Quality Officer do?

18 March 2019

What is the role of a CQO?  There are still very few chief quality officers in the UK, although it’s a common role in the US. In this blog, Dr Amar Shah reflects on the role and responsibilities of a Chief Quality Officer…     I figured it was probably about time to tackle this… Read More

Lea Ward Staff Introduce Sleeping Packs for Patients

8 March 2019

Innovative staff at Lea Ward in Tower Hamlets have introduced sleeping packs to help service users get the best rest possible as part of their mental health recovery. Service users at the male inpatient ward are given a pack including an eye mask, ear plugs, bag of lavender to put in the pillow case for… Read More

CAMHS Access and Flow series

8 March 2019

Here you can access seven stories about improving access and flow in our Child and Adolescent Mental Health Services. Click on the icons to view.

Improving access and flow in the Tower Hamlets Neurodevelopmental CAMHS pathway

4 March 2019

In our last story of the Improving access and flow within Child and Adolescent Mental Health Services series, discover how the Neurodevelopmental team (NDT) in Tower Hamlets CAMHS managed to reduce the percentage of missed appointments by 55% while also making changes to the team structure. Here’s the story:   CAMHS Access and Flow series… Read More

Improving access and flow: Luton CAMHS story

26 February 2019

In our fifth story of the Improving access and flow within Child and Adolescent Mental Health Services series, discover how the Luton CAMHS team found new ways to review referrals and achieved a 19% reduction from referral to second appointment. Luton and Bedford CAMHS also offered QI training to service users and now have a group of young people ready… Read More

Next Page »

Copyright © 2022 East London Foundation Trust. All rights reserved.

Subscribe to our newsletter